How to Choose

Here are some things to remember when looking for a collision repair facility.

1. Word-of-Mouth referrals are the only way to go. Ask everyone you know.
2. It is your right as a consumer to have your vehicle repaired by the shop of your choice. Therefore it is advisable to select your shop before contacting the insurance company. Texas Insurance Code SS1952.301 and 1952.307 email address for TDI - Consumer Protection@tdi.state.tx.us.
   
3. Likewise, if an insurance company is involved you don’t need to run around collecting multiple estimates
4. Labor rates and parts discounts are consistent within a given market so every shop should charge roughly the same amount for the same repair.
5. Don’t try to compare apples to oranges. Make sure both estimates cover exactly the same repair.
6. Is the shop clean and organized?
7. Does the shop have their professional credentials displayed
8. Does the shop schedule minor repairs to ensure that parts can be obtained before you drop it off for repair or do they just keep waiting on work and letting all the cars sit around waiting for parts with nothing being done?
9. What’s your gut reaction? Do you feel uncomfortable after visiting the shop and talking with the personnel there? If you’re not comfortable it might be best to move on.